MISTAKES ARE HUMAN, BUT SOME PEOPLE
TOOK IT TOO FAR

MISTAKES ARE HUMAN, BUT SOME PEOPLE
TOOK IT TOO FAR


How to deal with difficult clients


APRIL 2021
        Never admit defeat. Never. Even if you full-on fucked up that head therapize them and offer unmitigated reassurance. Talk that asymmetrical miscalculation, all the way to the receptionist — all the way to their car if you have to (pro tip number 6 can come in handy here). Oh and as a preemptive measure, get yourself an understudy. Actually, train a bevy of understudies and get ready to pawn off those fussbudget clients.